Terms of service

COMMUNICATION:  Please understand we are a small business and encourage your comments and questions. We do our best to respond to emails within 48 hours of receipt.  Social media is not a reliable form of contact for us.  We encourage you to send any inquires/comments to our direct email:   RACHEL.TWSTUDIO@GMAIL.COM

GUARANTEE:  We use the following metals in our designs: sterling silver, fine silver, silver plated, gold filled, gold plated, brass and lead free pewter.  All stones and beads are sourced through gem shows, jewelry supply companies and through lapidaries. 

Handle your jewelry with care. Please treat all jewelry pieces as if they are fragile. Some stones/gems may crack if they are dropped.  We will not be responsible for broken stones but will work with you to discuss a repair/replacement.  

JEWELRY CARE: Tarnishing is a discoloration that can happen to metals when they are exposed to air/the elements.  The metals will also darken with age.  We recommend when you are not wearing your jewelry that you store it in an air tight container or zip lock bag. We also recommend that you do not wear your jewelry while in the shower, swimming in pool/ocean, while using hairspray or any cleaning products/chemicals. You can clean and shine up your pieces by gently using a polishing cloth. You can also soak your jewelry in warm water with a mild liquid soap then gently scrub it with a soft toothbrush before rinsing with water. Do not use any harsh chemicals or abrasives to clean your jewelry. 

ABOUT BRONZE: Bronze is a metal that is composed of approximately 90% copper and 10% tin and not suitable to those with copper allergies as it may turn your finger green. This will not occur for all but please note this is possible. OXIDIZING: Bronze can darken and form an oxidized layer when exposed to oxygen and the elements.  I use Renaissance Wax Polish to seal the metal. These rings can be gently polished with a silver polish cloth that will be included with purchase.